Customer Services


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How long do I have to decide if I want to keep my order?

You have 14 days from the date of when your order arrives to change your mind, and then 14 days to return your order. Items returned must:  
  • Be unused  
  • In their original packaging  


    How do I return an unwanted order?

    Please use our contact form to let us know you are returning an item, and we will reply with our return address along with a returns code. Alternatively use the email address on the delivery note inside your parcel.  
    Returns are of your own expense; please make sure packages are well wrapped and sent with tracking, as any parcels that are damaged or go missing on return are your responsibility.  


    When will I be refunded?

    Once your parcel has been returned to us we will refund the cost of goods. Postage and packaging charges are non-refundable unless specified otherwise.  


    My item was damaged in the post!

    Please contact us using the contact form or email address on your delivery note, with plenty of images of the item and the packaging, and we will advise on what to do next.